Returns & Exchange
We want every HNM Collection customer to shop with confidence. Please review the following conditions before placing an order.
Exchange Request Period
Eligible exchange requests must be submitted within 7 days of delivery. Damaged, defective, incomplete or incorrect-item claims must be reported within 48 hours of delivery.
Eligible Items
An item may qualify for exchange when it is:
- Unused, unworn, unwashed and unaltered.
- In its original condition with tags and packaging intact.
- Supported by the order number or proof of purchase.
- Returned only after instructions and approval from HNM Collection.
Damaged, Defective or Incorrect Orders
Contact us within 48 hours and provide the order number, a description of the issue, and clear photographs or an opening video showing the product and parcel packaging. If the claim is verified, HNM Collection will arrange an appropriate replacement or another fair resolution.
Size or Preference Exchanges
A size exchange may be approved when the requested replacement is available and the original item meets all eligibility conditions. The customer is responsible for return and replacement courier charges when the correct item was originally supplied.
Courier Charges
HNM Collection will bear reasonable courier charges when we supplied an incorrect item or a verified manufacturing defect existed at delivery. For size, preference or other customer-requested exchanges, courier charges are payable by the customer.
Non-Eligible Items
- Items showing wear, washing, alteration, perfume, makeup, stains or customer-caused damage.
- Items missing original tags, packaging or proof of purchase.
- Clearance or final-sale items when marked as non-exchangeable.
- Customised products and hygiene-sensitive categories where stated.
- Items returned without prior approval.
Refunds
Cash refunds are generally not offered. A refund may be considered if HNM Collection cancels a prepaid order or if a verified defective or incorrect product cannot be replaced. Any approved refund method and processing time will be communicated to the customer.
Colour and Product Variation
Minor colour differences caused by lighting, photography and screen settings are not normally considered defects. Print placement, embroidery and handcrafted details may also vary slightly between pieces.
How to Make a Request
Contact HNM Collection through the official customer-support details published on this website. Include your order number, reason for the request and supporting photographs or video. Please do not send any item back until return instructions have been provided.