Frequently Asked Questions

Where does HNM Collection deliver?

We deliver to serviceable locations throughout Pakistan.

What is the delivery charge?

Standard nationwide delivery is PKR 250 unless a different charge or promotion is shown at checkout.

Is Cash on Delivery available?

Yes, Cash on Delivery is available for eligible orders and serviceable locations. Order verification may be required before dispatch.

How long will delivery take?

Estimated processing and delivery time will be displayed before launch and may vary by location and courier operations.

Can I cancel an order?

An order may be cancelled before it has been processed or dispatched. Once dispatched, the Returns & Exchange policy applies.

Can I exchange an item?

Eligible items may be requested for exchange within 7 days of delivery. The product must be unused, unwashed and unaltered with its tags, packaging and proof of purchase intact.

What if I receive a damaged, defective or incorrect item?

Contact us within 48 hours and provide your order number plus clear photographs or an opening video. Verified cases will be resolved according to our Returns & Exchange policy.

Do you offer cash refunds?

Cash refunds are generally not offered. A refund may be considered where HNM Collection cancels the order or a verified item cannot be replaced.

Why might the colour look slightly different?

Lighting, photography and device display settings can create minor colour differences. We aim to represent every product as accurately as possible.

Do I need an account?

No. You may use guest checkout, although creating an account can make future order management easier.